Setup | Medplum

Step 1 — Install the integration ​

A project admin invokes the $twilio-sms-install operation once in your project, passing the Twilio credentials. This stores the required secrets and creates the webhook ClientApplication.

POST /fhir/R4/Project/$twilio-sms-install

{
  "resourceType": "Parameters",
  "parameter": [
    { "name": "TWILIO_ACCOUNT_SID", "valueString": "ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx" },
    { "name": "TWILIO_AUTH_TOKEN",  "valueString": "<auth-token>" },
    { "name": "TWILIO_FROM_NUMBER", "valueString": "+15005550006" }
  ]
}

TWILIO_FROM_NUMBER is optional — omit it if callers will always supply the sending number via the https://medplum.com/twilio-from-number extension on the Communication resource. If provided, the install operation automatically registers the inbound webhook with Twilio for that number.

Re-running the install operation is safe — secrets already set in the project will not be overwritten.

Project Secrets ​

All secrets are written automatically by $twilio-sms-install and read at runtime by the integration bots:

Key Description
TWILIO_ACCOUNT_SID Required. Twilio Account SID (starts with AC)
TWILIO_AUTH_TOKEN Required. Twilio Auth Token
TWILIO_FROM_NUMBER Optional. Default sending number in E.164 format
TWILIO_CALLBACK_CLIENT_ID Set automatically at install time
TWILIO_CALLBACK_CLIENT_SECRET Set automatically at install time

Step 2 — Register an inbound webhook (optional) ​

This step is only needed if you want to receive inbound SMS messages. Skip it if you only need to send outbound messages.

If TWILIO_FROM_NUMBER was omitted at install time, or to register additional numbers, use:

POST /fhir/R4/Project/$twilio-sms-register-inbound

{
  "resourceType": "Parameters",
  "parameter": [
    { "name": "TWILIO_FROM_NUMBER", "valueString": "+15005550006" }
  ]
}

The phone number is normalized to E.164 before lookup — see Phone Number Formats for accepted input formats. This operation can be called multiple times to setup different Twilio numbers.

Testing the Connection ​

Once installed, you can verify the credentials are valid:

POST /fhir/R4/Communication/$test-twilio-connection

Returns an OperationOutcome confirming the Twilio credentials are valid.