Messaging & Communications | Medplum
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Planning this workflow?
The Messaging & Communications Decision Guide walks through requirements questions and FHIR modeling decisions for messaging — use it alongside these docs.
FHIR supports messaging workflows through the Communication resource. This resource allows your system to manage message content and metadata in a format independent of its medium (email, SMS, chat, etc.). For more information on the data model, see Messaging Data Model.
These Communications can also be structured to support a variety of use cases, including:
- Thread lifecycle, participants, and access control
- Searching and querying message threads
- Message Response Tracking and Routing
- Message attachments
- Message editing and drafts
- Read receipts and message status
- Messaging automations
- Omni-channel messaging (SMS, email, webhooks)
- Asynchronous encounters
- Real-time notifications using Websockets
Reference [](/content/docs/communications#reference "Direct link to Reference"/index.html)
Contact Center Video on Youtube
Communications Features and Fixes on Github includes sample data.